Terms & Conditions

6. Cancellation & Reschedule Policy

6.1 Time-Of-Day Changes Time-of-day changes (where the Event Date remains the same but the start time shifts) are not considered reschedules under these Terms. We are happy to accommodate reasonable time-of-day changes at no fee, subject to Performer availability. Changes to the start time should be communicated to the Booking coordinator as soon as practical, and at minimum 24 hours before the original scheduled start time.

6.2 Reschedule (Change of Event Date) A reschedule under these Terms means an entire change of Event Date. The following reschedule policy applies:
(a) More than 14 days before the original Event Date: The Booking may be rescheduled free of charge, subject to Performer availability on the new requested date.
(b) Within 14 days of the original Event Date:
The first reschedule is permitted free of charge, subject to Performer availability on the new requested date.
Any subsequent reschedule (the second reschedule and onwards) within the 14-day window incurs a $50 administration fee per reschedule, payable before the new Booking confirmation is issued.
(c) Reschedules are subject to Performer availability on the new requested date. Where the originally assigned Performer is not available on the new date, we will use reasonable efforts to assign an alternative Performer of equivalent standard.
Where no alternative is available, the reschedule may be treated as a cancellation under Section 6.3.
(d) Reschedule requests must be made in writing (email or SMS) to the Booking coordinator.
Verbal reschedule requests are not effective until acknowledged in writing by us.

6.3 Cancellation The following cancellation policy applies:
(a) More than 14 days before the original Event Date: The Deposit is refundable in full upon written cancellation request. Refund processing typically completes within 5 to 10 business days from the date of the cancellation request.
(b) Within 14 days of the original Event Date: The Deposit is forfeited and not refundable. The Booking slot has been held exclusively for you and removed from the active booking calendar; no further amount is owed beyond the forfeited Deposit.
(c) Where the full fee has been paid upfront (such as art studio Bookings), the refund mechanic mirrors paragraph (a) and (b) above, applied to the full fee rather than just the Deposit.
(d) Cancellation requests must be made in writing (email or SMS) to the Booking coordinator. Verbal cancellation requests are not effective until acknowledged in writing by us.

6.4 Cancellation By Us We may cancel a Booking at our discretion under the following circumstances:
(a) Performer illness, injury, or unavailability where no replacement Performer of equivalent standard can be assigned;
(b) Force majeure events (see Section 13);
(c) Breach of these Terms by the Client (including but not limited to Sections 8 and 9);
(d) Reasonable safety concerns about the Venue or guest behaviour identified during the Booking lifecycle. Where we cancel under paragraph (a) or (b), the full Deposit (or full fee where paid upfront) will be refunded within 5 to 10 business days. Where we cancel under paragraph (c) or (d), the Deposit is forfeited.

6.5 No-Show By Client If the Performer arrives at the Venue at the scheduled Event time and the Client or guest of honour cannot be located, has cancelled informally without written notice, or has otherwise failed to be present and ready for the Event to commence, the Performer may wait up to 30 minutes from the scheduled start time before treating the Event as a no-show. A no-show forfeits the Deposit and the full Balance is payable.